Service desk
The helpdesk and automation behind ServerGuys support, from first email to final invoice.
Systems Engineer · Syracuse University
I keep servers, networks and cloud environments running, and I build the tooling that keeps me from getting paged at 2 a.m. Fifteen-plus years across energy, healthcare, legal and small business.
By day I'm a systems engineer at Syracuse University. I also run ServerGuys, a managed IT company for small businesses.
ServerGuys, Houston, TX
Managed IT, cybersecurity, cloud and support for small businesses. I built and run the company's infrastructure and internal systems, and design and ship websites and web apps for clients. Some of that work is listed under Projects.
Ran a mixed estate of 100 Dell physical servers, 300 virtual machines, 80 Azure servers and 50 AWS servers. Patched Linux and ESXi hosts and kept Dell firmware current. Helped stand up a data center in Las Vegas: a vCenter cluster on an iSCSI SAN, plus new database servers. Maintained the Azure VDI and Azure Virtual Desktop environment, and deployed servers to remote offices across the United States.
Built and secured client Azure environments: VPNs, VMs, Azure AD accounts, MFA, compliance reporting and just-in-time access. Provisioned servers and network gear with Ansible, and managed ESXi hosts, VPN tunnels and FortiGate firewalls for clients. Developed Cyber-ECP, an application that lets users connect securely to OT devices at remote sites across the US.
Owned network monitoring for a large health system: upgraded and maintained SolarWinds NPM, NCM and SAM, built real-time network maps and dashboards, and wrote alerts that restart services on their own to cut down on call-outs. Wrote the NOC's hurricane response plan and set up SolarWinds outage maps for major incidents. Sat on the Change Advisory Board, managed VPNs on Palo Alto and Cisco ASA, and troubleshot Cisco ISE.
Automated away late-night call-outs with process watch daemons that flag stuck jobs. Upgraded the network backbone from 1 Gb to 10 Gb on Cisco gear. Ran Windows Server backups, patching, Active Directory and Jira Server. Monitored Veeam backups of ESXi, replaced legacy systems with Docker containers, moved physical servers to VMs, and built an IPsec VPN from Google Compute Engine to the main office on pfSense.
Managed Windows servers across two data centers, with compliance reporting, Backup Exec and tape libraries. Deployed ESXi, moved critical servers from physical to virtual, and patched more than 200 Windows servers. Maintained Symantec Endpoint Protection, upgraded Solaris and Windows systems, monitored VPNs and deployed Check Point firewalls.
Led the hardware deployment team that replaced more than 5,000 machines. Wrote Tech123 (PHP, MySQL, Apache) for asset tracking, user data backup and restore, and remote software installs.
Sites and systems I've built through ServerGuys. Client sites link to the live site.
A civic and political social network with live Town Halls.
wtpotus.com WebsiteCompany site for a managed IT, consulting and AI services firm with offices around the globe.
netcoreinc.com WebsiteCatalog site for an industrial and MRO supplier serving oil and gas.
netcoreindustrial.com WebsiteSite for a Houston publicist and event producer, covering her PR firm, events and network.
drtiffanyparker.com Booking siteParty bus rentals in Houston, with package pricing and booking.
ptomobile.com Booking siteMobile hookah service booked to parties and venues across the Houston metro.
ptohookahexpress.com WebsiteSite and booking page for a four-piece early Beatles tribute band.
thebootsandsuits.com HostingGame server hosting out of Houston. A ServerGuys company.
respawn.games WebsiteThe company site for ServerGuys managed IT.
serverguys.usThe helpdesk and automation behind ServerGuys support, from first email to final invoice.
Single sign-on and access control across the company's internal tools.
One inventory for every server and device, tied into automated configuration.
A property management portal for work orders and contractors.
Self-hosted, virtualized infrastructure with scheduled backups.
VMware ESXi & vCenter, Proxmox, Linux, Windows Server, macOS, Active Directory, Docker, Docker Swarm, Kubernetes
Azure, Azure Virtual Desktop, AWS, GCP, Cloudflare
Cisco, Palo Alto, FortiGate, Check Point, pfSense, VPN and IPsec, MFA, OAuth2, SolarWinds
Ansible, Terraform, Puppet, Chef, SaltStack, Jenkins, n8n, Git
Python, PHP, Node.js, TypeScript, React, Next.js, Go, Java, C#, Ruby, PostgreSQL, MariaDB, MongoDB, Redis, RabbitMQ
Nginx, Apache, IIS, Swagger, Jira
The fastest way to reach me is email: ddavis@serverguys.us. I'm also on LinkedIn.